24/7 Transparency Made Easy. The Borrower Portal Is Open For Business, Day Or Night.

Delinquent Borrowers appreciate discretion and access to information on their qualification for a workout without having to necessarily speak to a workout specialist. You can offer your borrower’s discretion and convenience in the privacy of their own home, with access to a Single Point of Contact (SPOC), through the Commerce Velocity Borrower Portal.

The Borrower Portal allows delinquent borrowers to:

• Access to your loss mitigation website
• Answer a simple sequence of qualifying questions
• Choose from a list of eligible workout options including modified payments
• Access and communicate with their work-specialist (SPOC)
• Receive disclosures, loan details, and conditions
• Download & upload documents
• Receive timely notifications at critical stages
• Access Information necessary to comply with Interagency Guidelines

The borrower is instructed on which work-out specialist is their SPOC, how to communicate with their SPOC, how to communicate with your organization, and how to submit complaints. Configurability allows you to dictate when your workout specialists touch the borrowers and which are designated SPOCs.

This turn-key solution automatically applies all workout guidelines, new payment calculations, and even offers new programs. The Borrower Portal also protects you. It maintains an audit trail of borrower activity. Helpful compliance reports that capture dates and times to demonstrate regulatory compliance for access, transparency and provisioning a SPOC. The Borrower Portal reduces operational costs as loan tasks traditionally handled by staff are transferred through technology to the borrower. The Borrower Portal provides our clients a distinct advantage in borrower relations when compared to their competitors not offering this convenience. Call 877-338-7140 today for a demonstration or click here to request one.